FREQUENTLY ASKED QUESTIONS

WHAT IS A GUIDED TOUR?

A guided tour has all of the following attributes:

Pre-determined routes: The tour will be defined and pre-arranged including specific roads, hotels and accommodation, rest stops, breakfast, lunch and dinner stops and sightseeing. 
Tour Guides: There will be at least one trained professional Tour Guide on each tour.
Escort vehicle: Depends on the Tour your are booking. We do provide different Levels of Services. At the Deluxe Tours there will be an escort vehicle to carry customer luggage as required. 
Rental motorcycles: Harley-Davidson® Authorized rental motorcycles will be included in the package, where applicable. 
Group Sizes: Group sizes will not exceed 15 motorcycles (excluding the Tour Guide), and a maximum of 30 people (including passengers) per tour guide.
Included in the package:
Hotel stays each night of the Tour
Rental motorcycle (where applicable)
Tour Guide
Escort vehicle ( on the Deluxe Tours )
Transfer from the airport to the hotel and back to the airport.
Transfer from hotel to rental station and back to hotel.
Highway tolls

WHAT IS A SEMI-GUIDED TOUR?

A semi-guided tour has all of the following attributes:

Pre-determined routes: The tour will be defined and pre-arranged including specific roads, hotels and accommodation, rest stops, breakfast, lunch and dinner stops and sightseeing.
Tour Guides: There will be at least one trained professional Tour Guide on each tour; however, customers are free to take alternative routes between waypoints. 
Escort vehicle: Depends on the Tour your are booking. We do provide different Levels of Services. At the Deluxe Tours there will be an escort vehicle to carry customer luggage as required. 
Rental motorcycles: Harley-Davidson® Authorized rental motorcycles will be included in the package, where applicable. 
Group Sizes: Group sizes will not exceed 15 motorcycles (excluding the Tour Guide), and a maximum of 30 people (including passengers) per tour guide.
Included in the package:
Hotel stays each night of the Tour
Rental motorcycle (where applicable)
Tour Guide
Escort vehicle included in the Deluxe Tours
Transfer from the airport to the hotel and back to the airport (where applicable).
Transfer from hotel to rental station and back to hotel (where applicable).

WHAT IS A SELF-GUIDED TOUR?

A self-guided tour has the following attributes:

Pre-determined routes: The route will be defined and the necessary arrangements will be in place for hotels and accommodation, with suggestions for rest stops, meal stops and sightseeing.
Rental motorcycles: Harley-Davidson® Authorized rental motorcycles will be included in the package where applicable.
Included in the package:
Hotel stays each night of the Tour
Rental motorcycle (where applicable)
Detailed map of the route and daily itinerary


HOW DO I KNOW RIDE-EUROPE.COM TOURS ARE DEPENDABLE?

Our tours are operated by highly qualified and highly experienced specialist and premium Tour Operators and Tour Guides. The Ride-Europe.com Tours Program focuses on a set of minimum requirements, giving you peace of mind knowing that all tours have met an extensive list of requirements including all routes ridden and hotels checked ahead of each tour; no hidden costs to the customer; emergency plans in place to cater for incidents and extreme bad weather conditions.

HOW DO I MAKE A RESERVATION?

Reservations can be made through the Website of Ride-Europe.com or the Booking Agents and Partners of Ride-Europe.com Reservations will be taken on a first come, first served basis.

DO I NEED TO PAY A DEPOSIT?

Following an online reservation the Tour Operator will contact you directly in order to confirm the reservation and process the reservation.Please refer to our GTC for more information. The tour fees are to are to be paid directly to the Tour Operator.

WHAT IS THE CANCELLATION AND REFUND POLICY?

Refunds of tour reservation deposits and full payments are at the discretion of the Tour Operator.

For full details of refund and cancellation policies, please refer to the specific terms and conditions of each tour.

DO I NEED A PASSPORT OR VISA?

Participants will require a valid passport if traveling abroad. Please advise the Tour Operator of the origin of your passport, who will then advise of any visa requirements.

DO I NEED TRAVEL/MEDICAL INSURANCE?

Yes, you will need valid and appropriate travel and medical insurance, please discuss these requirements with the Tour Operator.

HOW DO I RENT A HARLEY®?

Rental motorcycles will be arranged for you by the Tour Operator, please refer to our Listing of available Harley-Davidson Motorcycles and advise to the Tour Operator which models you would like to ride and your level of riding competency. All rental motorcycles will be from Harley-Davidson® Authorized Rentals locations. A valid Motorcycle Drivers License is needed. Please note that there will be a deposit of 2000,-- € for the insurance to be secured by valid Credit Card.

WHAT ARE MY RESPONSIBILITIES IF I WANT TO RENT A HARLEY® MOTORCYCLE?

You are responsible for any passengers with you.
You are required to hold a full valid motorcycle-driving license.
You are required to have valid insurances for your motorcycle, for yourself and your passenger, please refer to specific tour terms and conditions for details.Motorcycle Insurance is included in the rental price, a Deposit of 2000,-- € need to be made.
You are required to ride within the legal requirements of each country visited.

CAN I BRING MY OWN BIKE?

Yes, please discuss with the Tour Operator details of the motorcycle you would like to bring on tour. Your motorcycle must be well maintained and in road legal condition.

WHAT ARE MY RESPONSIBILITIES IF I WANT TO BRING MY OWN MOTORCYCLE?

You are responsible for your own motorcycle, ensuring that your motorcycle is well maintained and in road legal condition.
You are responsible for any passengers with you.
You are required to hold a full valid motorcycle-driving license.
You are required to have valid insurances for your motorcycle, for yourself and your passenger, please refer to specific tour terms and conditions for details.
You are required to take out motorcycle recovery assistance for accidents or breakdown.
You are required to ride within the legal requirements of each country visited.
You are responsible for the repair or related services to your motorcycle if it is out of order (mechanical breakdown or accident).

WHO IS ORGANISING THESE TOURS?

All tours are operated by Ride-Europe.com and have to meet a minimum set of requirements as specified by Ride-Europe.com. The tour operators are all independent companies, however, and not part of the Harley-Davidson group of companies. The tours are organised and managed independently of Harley-Davidson and are the responsibility of the tour operator, not Harley-Davidson.

WHAT ARE THE RESPONSIBILITIES OF THE TOUR OPERATOR?

The Tour Operator is responsible for the route creation, content development, procuring all supplies, taking care of the customer, compliance with all applicable laws and regulations, managing the booking process and implementation of the tour. For more information, please see the specific terms and conditions of each tour.

HOW MANY MILES WILL I RIDE EACH DAY?

This will vary from tour to tour, please refer to the specific tour itinerary for more details.

HOW MANY PEOPLE WILL BE ON THE TOUR?

On guided and semi-guided tours group sizes will not exceed fifteen motorcycles (excluding the Tour Guide), and a maximum of thirty people (including passengers) per tour guide.

WHAT STANDARD OF HOTELS WILL I BE STAYING IN?

Please see the specific tour itinerary for details – this will vary according to the tour.

ARE MEALS INCLUDED?

Please see the specific tour itinerary for details - all included items are specified.

I HAVE SPECIFIC DIETARY REQUIREMENTS, WHAT SHOULD I DO?

Please advise the Tour Operator if you have specific dietary requirements.

WHAT RIDING GEAR DO I NEED?

Always bring your helmet, wet weather riding apparel, appropriate footwear, full length trousers and jacket, suitable eyewear and gloves. If I If needed Ride-Europe.com can provide you with a rainsuit and helmet if required. However, we urge you to bring your own.

WILL THERE BE A TOUR GUIDE?

On guided and semi-guided tours there will be at least one trained professional Tour Guide on each tour.

IS THERE A SUPPORT VEHICLE?

There is a support vehicle on all guided and semi-guided DELUXE tour formats.

WHAT HAPPENS IN THE EVENT OF A BREAKDOWN?

You will automatically be provided with details of breakdown assistance for the motorcycle. In the instance that you are bringing your own motorcycle you will need to take out motorcycle recovery assistance for accidents or breakdown.

WHAT IF I HAVE AN ACCIDENT OR FALL ILL?

If you are on a guided or semi-guided tour, the tour guide will assist you where possible; you should also make sure that the police/ emergency services, your travel insurance company, your medical insurance company and the motorcycle rental company (where applicable) are notified immediately.

If you are on a self guided tour then you should notify the Tour Operator, the police/ emergency services, your travel insurance company, your medical insurance company and the motorcycle rental company (where applicable) immediately.

Please also refer to out General Terms and Conditions for more details about payment, booking and reservations.